Faculty & Staff Troubleshooting guide

If you are experiencing telephone problems, report the symptoms to your Telecom Coordinator or directly to the NTS Office at extension 5-4434 or email at nts-requests@pdx.edu

If your telephone is completely out of service (no dial tone), a technician will address the problem within four hours of your report. Trouble resolution on reports of a less severe nature will be addressed within one business day.

When reporting trouble with your telephone or internet. . .

Please provide the following information:

1. Name, extension number and location of telephone with problem.
2. Your name and extension if you are a Telecom Coordinator reporting someone else's problem.
3. A description of the problem. For example: "When I call to a number with a 7 in it, I never reach the intended telephone number." This could indicate a problem with the number pad on your phone and should be reported. Please remember when placing a call, if you don't reach the intended number, always try your call a second time to verify correct dialing.

Some Commonly Reported Telephone Problems:

• Phone has no dial tone.

  Check that phone is plugged into the correct jack. Check that all cords, handset & mounting, are plugged into phone. Verify that a headset is functioning properly. Check to see if another phone works in the same jack.

• Phone cuts out or has intermittent static.

  Most likely problem is with handset cord. File a trouble report so handset can be replaced.

• Long Distance Authorization Code doesn't work.

  Call the NTS office at 5-4434.

• Telephone doesn't ring or calls are going directly to voice mail.

  Phone may have Send Extension or Forwarding features activated. Cancel the Send Extension feature by dialing #88 or the Forwarding feature by dialing #22.

Some Commonly Reported Internet Problems

• Computer won't connect to the internet

Check to make sure that the ethernet cable is plugged into the back of the computer and the wall jack. Also try switching the cable to other wall jacks to make sure the jack is active.