N|T|S Telephone Features

CALL FORWARDING (to forward your calls to another extension)

*2 + 5-digit extension

#22

To activate:

To deactivate:

SEND ALL CALLS (to send calls directly to a coverage path, usually voicemail)

*8

#88

To activate:

To deactivate:

LAST NUMBER DIALED (to redial the last number you called; will not redial authorization code)

#73

To activate:

CALL HOLD (to place a call on hold)

Depress FLASH/RECALL, dial *4, and lay down the receiver. Do NOT hang up.

To hold a call:

Depress FLASH/RECALL, dial *4 and dial 3rd party.

To hold a call and dial a third party:

Depress FLASH/RECALL, dial *4, and begin talking.

To alternate between parties:

HANG UP, your phone will ring with 3 short rings, answer and resume your conversation

To return to a call on hold:

CALL PICK UP (to answer a ringing phone in your pick-up group. This feature must be requested by a Telecom Coordinator)

dial *7 and begin talking

To answer a phone in your pick-up group:

Depress FLASH/RECALL, dial *4, and begin talking

To hold a call and pick up another call:

Depress FLASH/RECALL, dial *4, and begin talking

To alternate between parties:

HANG UP, your phone will ring with 3 short rings, answer and resume your conversation

To return to a call on hold:

TRANSFER/CONFERENCE (to transfer a call or conference with a third party)

Depress FLASH/RECALL, dial third party, announce call, depress FLASH/RECALL, introduce call, hang up

To transfer a call:

Depress FLASH/RECALL, dial third party, announce call, depress FLASH/RECALL, introduce parties, begin conference

To conference third party:

Depress FLASH/RECALL, third party is released

To drop third party from conference:

Depress FLASH/RECALL, hear busy /no ring /no answer /recording, etc. Depress FLASH/RECALL, continue conversation with remaining party

To drop a busy signal, a ring no answer, or a recording:

Dial the first number and begin talking. Hit CONF, dial second number and talk to the second party. Hit CONF to talk to both parties. Repeat this for up to 5 other parties.

If you have a conference button (up to 5 participants):

Telephone Feature Instructions

CALL FORWARDING (to forward your calls to another extension)

SEND ALL CALLS (to send calls directly to a coverage path, usually voicemail)

LAST NUMBER DIALED (to redial the last number you called; will not redial authorization code)

CALL HOLD (to place a call on hold)

CALL PICK UP (to answer a ringing phone in your pick-up group. This feature must be requested by a Telecom Coordinator)

TRANSFER/CONFERENCE (to transfer a call or conference with a third party)