Trouble-ticket for Networking & Telecom Services

Trouble-tickets should be entered whenever you are experiencing problems with your phone service or set. Some common problems include:

• No dial tone
• handset cuts out
• static on the line
• non-working buttons
• callers can't hear your or be heard
• switch hook sticks
• digital display doesn't work
• message waiting light is not functioning properly

If you are experiencing any of these or similar problems you should email NTS at nts-requests@pdx.edu. You need to provide us with a full description of the problem as well as the building and room number where the problem is located. We will enter a trouble-ticket and the problem should be resolved within 1-2 business days depending on the complexity of the problem. If your phone has no dial-tone then the problem will be resolved within 4 hours.

NTS and all of OIT uses a program called Request Tracker (RT) to keep track of where a trouble-ticket is in the queue of work to be done. It allows us to more accurately inform you, the NTS coordinator, of how long it will take for a request to be processed and performed. RT will send you an email to notify you when the work has been completed.

Many times, the problem you are experiencing can be solved without contacting NTS. See our Faculty & Staff Troubleshooting Guide to see if you can solve this problem for yourself .