Setting up your CallXpress Voice Mail Box

You should have completed a quick setup tutorial the first time you logged on to your mailbox. If you did not complete the setup tutorial, you will need to complete the following five tasks:

• Logging in
• Changing your security code
• Recording your name
• Recording your personal greeting
• Recording and turning on your out-of-office greeting (optional)

Logging into CallXpress for the First Time?

Please use the instructions below to help logging into CallXpress. 

Important differences from PSU’s previous voicemail system Audix:

• CallXpress recognizes the campus extension you are calling from and will only ask for a password if the extension is in the system. 
• Do not enter # after entering your password when logging into the system.
• CallXpress’s phone interface menu options are different from Audix.

From your office telephone

1. Dial 5-7000
2. Enter your password, the default password is 1111.
3. CallXpress will then take you through a quick tutorial where you will set your voicemail password, record your name and record a standard greeting.

Please note: with CallXpress pressing # after entering your password is not necessary.

From another campus telephone

1. Dial 5-7000.
2. Press * to get to the CallXpress main menu then press # and enter your digit extension.
3. Enter your password, the default password is 1111.
4. CallXpress will then take you through a quick tutorial where you will set your voicemail password, record your name and record a standard greeting.

Please note with CallXpress pressing # after entering your five digit extension and password is not necessary.

From off-campus (503)725-7000

1. Dial 503-725-7000.
2. Press # and enter your 5-digit extension.
3. Enter your password, the default password is 1111.
4. CallXpress will then take you through a quick tutorial where you will set your voicemail password, record your name and record a standard greeting.

Please note with CallXpress pressing # after entering your five digit extension and password is not necessary.

Once you have log into CallXpress for the first time and gone completely through the tutorial, the system will congratulate you on doing so.  After finishing the tutorial, now you have three different options for accessing your voicemail box.

• By telephone (5-7000)
• Online at voicemail.pdx.edu
• Email – imap connection

Changing your Security Code

When your account is first created, it is assigned a default security code of 1111. To prevent other people from gaining access to your account, be sure to change your security code as soon as possible.

To change your security code:

1. Log on.
2. At the main menu, press 3 for PhoneManager.
3. For Personal Options, press 1.
4. To change your security code, press 4.
5. When prompted, press the digits in sequence, followed by the # key.
6. To confirm your new security code, enter it again, followed by the # key.

Recording Your Name

To continue the setup of your mailbox, you need to record your name.

To record your name:

1. At the main menu, press 3 for PhoneManager.
2. For Personal Options, press 1.
3. To record your name, press 5.
4. To begin recording, press 2 and say your name (first and last).
5. To stop recording, press 2.
6. You can also do the following:

	If you want to...	Press...
	Review your name	6
	Delete your name and start over	4
	Cancel and exit without saving or recording	*

7. To save the recording, press 5.

Recording Your Standard Greeting

Your standard greeting is the message callers hear when they are directed to leave you a voice message.

Note  You may want to write your greeting down on paper before recording it. The following is an example of a typical personal greeting:

“You've reached the voice mailbox for <your name>. I am not available to take your call. Please leave your name, number, and a message after the tone. I will return your call as soon as possible.”

To record your standard greeting:

1. At the main menu, press 3 for PhoneManager.
2. For Personal Options, press 1.
3. To record a personal greeting, press 3.
4. To record your standard greeting, press 2.
5. To begin recording, press 2. Then, press 2 again to stop recording.
6. You can also do the following:

	If you want to ...	Press ...
	Review your greeting	6
	Delete your greeting and start over	4
	Cancel and exit without saving or recording	*

7. To save the recording, press 5.

Recording Your Busy Greeting

Your busy greeting is the message callers hear when you are on the telephone.

Note  You may want to write your greeting down on paper before recording it. Also, you may need to ask your system administrator to activate your busy greeting before you can record or use it.

The following is an example of a typical personal greeting:

“You've reached the voice mailbox for <your name>. I am on the phone right now. Please leave your name, number, and a message after the tone. I will return your call as soon as possible.”

To record your busy greeting:

1. At the main menu, press 3 for PhoneManager.
2. For Personal Options, press 1.
3. To record a personal greeting, press 3.
4. To record your busy greeting, press 1.
5. To begin recording, press 2. Then press 2 again to stop recording.
6. Optionally, do the following:

	If you want to ...	Press ...
	Review your greeting	6
	Delete your greeting and start over	4
	Cancel and exit without saving or recording	*

7. To save the recording, press 5.

Recording and Using Your Out-of-Office Greeting

When you are away from your office for an extended period of time, you can let people know by recording and activating an out-of-office greeting. This recording is played to your callers instead of your standard greeting, until you turn it off again.

The following is an example of a typical out-of-office greeting:

“You've reached <your name>. I am currently away from the office and will not be back until <date>. Please leave me a message and I will return your call as soon as I get back to the office. Thank you for calling.”

To record your out-of-office greeting:

1. At the main menu, press 3 for PhoneManager.
2. For Personal Options, press 1.
3. To record a personal greeting, press 3.
4. To record an out-of-office greeting, press 3.
5. To begin recording, press 2 and speak your greeting. Then press 2 to stop recording.
6. Optionally, do the following:

	If you want to ...	Press ...
	Review your greeting	6
	Delete your greeting and start over	4
	Cancel and exit without saving or recording	*

7. To save the recording, press 5.