Trouble-ticket for Tech Admins

Trouble-tickets should be entered whenever you are experiencing problems with your internet service or network. Some common problems include:

• No data connectivity
• Adding/moving printers and print queues

If you are experiencing any of these or similar problems you should email NTS at
nts-requests@pdx.edu. You need to provide us with a full description of the problem as well as the building and room number where the problem is located. This email effectively enters a trouble-ticket and the problem should be resolved within 1-2 business days depending on the complexity of the problem.

NTS and all of OIT uses a program called Request Tracker (RT) to keep track of where a trouble-ticket is in the queue of work to be done. It allows us to more accurately inform you, the NTS coordinator, of how long it will take for a request to be processed and performed. RT will send you an email to notify you when the work has been completed.