• Billing Cycle & Schedule
• Accessing Your Online Bill
• Understanding Your Online Bill
• Usage Charges
• One-time charges
• Equipment Recurring Charges
• Personal Call Reimbursement
• Cost-Saving Measures
• Questions Regarding Your Bill?

Billing Cycle & Schedule

The Telecommunications billing cycle runs from the 21st of the month to the 20th of the following month. Charges made to the account during this time will appear in your web bill for the month.

Accessing Your Online Bill

Step 1. To view your bill go to Banweb and sign in with your PSU ID and PIN.

Step 2. In the main menu select Finance.
Please note: only Banner Finance Users have access to the online bill.

Step 3. Select the year of the statement you want to view and click Display.
Please note: They are listed by calendar year, not fiscal year.

Step 4. Then select the statement you want to view.
Statements are organized by the end date and account number

Understanding Your Online Bill

The summary of charges which appear at the top of the online statement corresponds to your organizational detail report in banner. Usage charges are account code 22011, Recurring charges are 22010, One-Time Charges are 22012, and Cellular Charges are 22013.

The JC number that is shown in the upper right corner of the bill can be used to look up the summary in banner.

The following is a description of each type of charge in your summary

• Usage Charges - charges made from using the following items.
• Authorization code calls
• Calling card calls
• In-bound Watts calls - calls made from the university's toll free number
• Calls to the extension billed to the index code
• One-time Charges - these are fees such as programming or set up fees that are only charged to your account once. These are generally from the following:
• Service Order charges
• Business line charges from outside vendors
• Telephone accessories
• Telephone directory charges
• Equipment Recurring Charges - these are the monthly charges for phone sets and services.
• Analog and digital phone lines/sets
• Automated Attendants
• Commuter voice mails
• Pagers

Usage Charges

User charges are listed alphabetically by username and separated by the type of usage. Please note that if the usernames do not match between the authorization code, extension, and calling card then the types of charges will be separated.

AUTHCODE - these are calls made using authorization codes

CC - these are calls made using an ATT calling card

DT- these can be one of two types of calls:

1. Calls to other universities in the Oregon University System
2. In-bound Watts (PSU 800# calls) - These are calls to the Portland State University 800-number. They are identified by the lack of charge listed, as well as by the fact that the number called matches the extension at the top of the report.

One-time charges

One-time charges are billed to your account once, generally for the addition, programming or changes to extensions.

Equipment Recurring Charges

Equipment Recurring Charges are monthly charges for phone sets, pagers, and services such as a commuter voicemail boxes or auto attendants.

Personal Call Reimbursement

If a personal long-distance call has been made please be sure to reimburse the index code for this call.

Make the check payable to PSU Telecom and include a copy of the charge detail or list the Index code to be reimbursed. Also list the reimbursement type (long-distance, etc.)

Cost-Saving Measures

If you have reviewed your bill and are concerned about the charges, please consider the following options.

• To find inaccuracies or inappropriate usage:
• Notice usage total differences from month-to-month
• Look at the originating phone number on authorization and calling card calls.
• Avoid "airfones" on airplanes
• Reduce University 800# calls by issuing calling cards
• Reimburse personal calls
• Try to organize your service order requests so that they are on the same work order to avoid being charged the minimum $69 charge more than necessary.
• Call Telecom and ask about options

Questions Regarding Your Bill?

Contact our Business Services Support Specialist Leslie Miller

phone: 5-6420

email: lesliej@pdx.edu