Billing Procedures

Networking & Telecommunications Services (NTS) bills current charges for residence hall telephone and high speed internet (ResNet2) services. Students are billed for current charges associated with the services received in the previous billing cycle. The billing statement is mailed during the first week of each month and is due and payable by the 30th of each month.

For example, telephone service for the period of September 21st through October 20th is billed on the November 1st NTS Statement with payment due by November 30th.

Viewing Your Bill

Student bills are now available on-line. You will no longer receive a paper bill, but rather an email notifying you that your bill is ready to be viewed. See our Viewing and Understanding Your NTS Bill page for instructions.

Delinquency

When service charges become 30 days past due, the charges are applied to the student’s General University Account. Those charges begin to accrue interest and further collection action will be standard. These actions may include delinquent notices, disruption of service, restriction of registration, holds on grades/transcripts/diplomas, and action by the State of Oregon Department of Revenue.

NTS will work with students who need assistance with past due bills, but all charges remain the responsibility of the student subscriber.

Methods of Payment

• NTS Office

Check/Money Order or Cash

• Cashiers in Neuberger Hally Lobby

Check/Money Order, Cash, or Credit Card

Please Note: Make sure that the payment is applied to your NTS bill and not your general PSU account

• By Mail

PO Box 751 - TELE -- Portland, OR 97207-0751

Check/Money Order

Please note: Include the subscriber's Student ID# with the payment to ensure the payment is applied correctly.

• Banweb Payments

Be Aware: Paying online using www.banweb.pdx.edu. At this time payments can not pay specific charges and will leave NTS charges unpaid on student's University accounts.

How to Disconnect Service & Stop Billing

If you are moving out of the residence facilities, you need to follow these steps to disconnect your telephone service:

1. Come to the NTS office, in the basement of the Fourth Avenue Building room 84, during regular business hours (8am-5pm, Monday through Friday) and fill out the Termination of Service Agreement.
2. If you have not done so already, update your address on file at PSU by filling out the Change of Address form provided by our office. We will send your new information to the Registrar's office in Neuberger Hall for you.

If you are unable to come to our office to complete this procedure, you may email (nts@lists.pdx.edu) or fax (503-725-4882) your request for service termination to us. We cannot accept requests for termination over the phone or via voice mail.

We will need the following information:

1. your name
2. building & room number
3. student identification number
4. date you want your service terminated

If you are faxing or emailing your request for service termination we will disconnect your service as per the date on either your email or fax.

Note: You will generally receive one or two more telephone bills after you move out. NTS does not bill in advance. Therefore, you will be billed for all charges incurred up to your disconnect date. These charges may appear on the next two bills issued after your move out date. Please call our office at 503-725-4434 if you have questions.