Frequently Asked Questions

Within 1 to 3 working days after you sign up for service.

Each University Housing apartment has an assigned telephone number. Inform callers of your new occupancy. If unwanted calls persist, contact Campus Security at 5-4407 for further instructions.

The problem could be that you need to dial 9 to get an off-campus line or the local number you are dialing may require ten (10) digits. If you are calling long distance, you need an authorization code. Please see Dialing Instructions for further information.

Your phone has been forwarded to voicemail. Pick up your receiver and press #88 to deactivate this feature.

Our system requires that you press the flash button, then * 4 to switch to the second caller. Depending on your telephone model, you may have a flash button, a switchhook, or the on/off button may recall dial tone. Repeat the same procedure to return to the first caller. See Telephone Features for a further explanation.

No. PSU operates under a contract established by the State of Oregon Department of Administrative Services (DAS) for the Oregon University System. PSU is bound by the rates, terms and conditions of DAS contracts. DAS currently has a contract with AT&T for all long distance services.

With your University Housing phone service a long distance authorization code assigned by NTS or a prepaid calling card are the only options for long distance service.

Please see the section on Troubleshooting & Repairs before calling NTS. Often problems can be solved through troubleshooting or over the phone without dispatching a technician. There is a fee for the technician’s labor if the problem was caused by the user or the user’s equipment.

ResNet2 is a high-speed internet connection that is available to students living in PSU’s University Housing historic buildings. ResNet2 is only available to students living in the following buildings: Blackstone, King Albert, Montgomery Court, Parkway Manor, St. Helen’s, or Stratford.

Upon signing up, NTS will give you a Long-Reach Ethernet (LRE) device and three cables to connect your computer to the LRE device which connects to the telephone jack in your room. You must also have a network card (NIC card) installed in your computer to access the network. You may contact the PSU USS Helpdesk (5-4357) for help finding out if your computer has a NIC card.

Directions are available at the USS Helpdesk.
Campus Location: SMSU room 18
Website: www.uss.pdx.edu
Phone: 503-725-4357

You may use your ResNet2 connections simultaneously with your telephone service. If you are subscribing to ResNet2 service and you already have existing PSU telephone service, you may experience a brief interruption of telephone service (3-5 minutes) when you ResNet2 connections is made.

Contact the USS Helpdesk at 503-725-4357.

ResNet2 service may be cancelled by contacting NTS, making changes to services by telephone is not an option.
Campus Location: Fourth Ave Building room 84
Email: nts@lists.pdx.edu

If your computer becomes infected with a virus you will be placed into OIT’s “Virus Jail”, your access to the PSU Network will be restricted. In order to be reconnected, clean the virus from your system and then contact the USS Help Desk. The USS Help Desk is also available to help in virus clean up, and can be contacted at 5-HELP (5-4357).

To help prevent your computer from becoming infect please see the USS Help Desk website for instructions on downloading and installing Norton Anti-virus from your PSU webmail account.

NTS does not mail out paper statements. To view your invoice online please see our Viewing your Web Bill Instructions.

Yes. We reserve the right to disconnect all services for delinquent charges. We will send a Notice of Disconnection, forewarning you of this process. Pay your bill in full each month and this will not be an issue.

No. Our office is unable to apply payments for future service charges.

You can pay with a credit card at the Cashier’s window in Neuberger Hall. Please tell the cashier to apply payment directly to your telephone charges to avoid any confusion.

No. As stated in your Service Agreement, payments are due in full each month. Paying service charges once per quarter is not an option.

Parents, roommates, friends, etc. can pay your account at any time, but will need your PSU student ID number in order to pay. If they are inquiring about specific details of your account, you will need to sign a release form at the NTS office in order for them to have access to information.

NTS bills for services already received, not future services. You will see an invoice for charges one or two months after you move out. These charges would cover the last full billing cycle and any prorated days of service after the start of a new billing cycle before your move.