Frequently Asked Questions

Each University Housing apartment has an assigned telephone number. Inform callers of your new occupancy. If unwanted calls persist, contact Campus Public Safety at 5-4407 for further instructions.

The problem could be that you need to dial 9 to get an off-campus line or the local number you are dialing may require ten (10) digits. If you are calling long distance, you need an authorization code. Please see Dialing Instructions for further information.

Your phone has been forwarded to voicemail. Pick up your receiver and press #88 to deactivate this feature.

Our system requires that you press the flash button, then * 4 to switch to the second caller. Depending on your telephone model, you may have a flash button, a switch hook, or the on/off button may recall dial tone. Repeat the same procedure to return to the first caller. See the Telephone Features section of this book for a further explanation.

No. PSU operates under a contract established by the State of Oregon Department of Administrative Services (DAS) for the Oregon University System. PSU is bound by the rates, terms and conditions of DAS contracts. DAS currently has a contract with AT&T for all long distance services.

Please see the section on Troubleshooting & Repairs before calling a technician. Often problems can be solved through troubleshooting or over the phone without dispatching a technician. There is a fee for the technician's labor if the problem was caused by the user or the user's equipment.

ResNet1 internet service will be active and ready for use when you move into your apartment. You must have two things to connect to ResNet1 Internet service; a network card (NIC card) and an Ethernet cable.

For help finding out if your computer has a NIC card contact the USS Helpdesk (5-4357). Ethernet cables can be purchased at the PSU Bookstore.

Directions are available at the USS Helpdesk.
Campus Location: SMSU room 18
Website: www.uss.pdx.edu
Phone: 5-4357

Contact USS HelpDesk at 5-4357.

If your computer becomes infected with a virus you will be placed into OIT's "Virus Jail", your access to the PSU Network will be restricted. In order to be reconnected, clean the virus from your system and then contact the USS Help Desk. The USS Help Desk is also available to help in virus clean up, and can be contacted at 5-HELP (5-4357).

To help prevent your computer from becoming infect please see the USS Help Desk website for instructions on downloading and installing Norton Anti-virus from your PSU webmail account.

You should see channels 2-71, click here to see the channel line up.

No, PSU operates under a contact established with Comcast. PSU is bound by the contact to the set number of channels.

No, the cable TV service will be active and ready for use when you move into your apartment. You do need to have a TV that is cable ready and a coax cable.

This is a settings problem that can be easily fixed by taking a look at our Configuration and Troubleshooting help page.

This is a problem a NTS technician will need to help you with, please come into the NTS office, Fourth Ave Building room 84, and fill out an apartment entry form.

Do not attempt to repair the problem. Please come into the NTS office, Fourth Ave Building room 84, to fill out an apartment entry form.