Troubleshooting

NTS Staff are available to help solve any service problems you may encounter in your office or apartment. However, if a NTS technician has to be dispatched to resolve your problem you may be charged for the repair. Therefore, we recommend that you use one of the following Troubleshooting guides help resolve the problem on your own.

Faculty & Staff

If you are experiencing problems with either your phone or data services please see the Faculty & Staff Troubleshooting Guide to clean up the problem.

Students

You may be frustrated because your phone or internet isn't working, but take comfort; many times the problems you are experiencing are simple to work out. Take a look at the following pages for help fixing your problem.

• LRE Internet Troubleshooting Guide for Blackstone, King Albert, Montgomery, Parkway, St. Helens, and Stratford
• Troubleshooting and FAQ
• University Place
• Modern Buildings
• Historical Buildings